Terms of Service

These Terms of Service (the “Terms”) govern your use of the 360review service. When you create an account, use the free trial, or purchase a plan, you agree to these Terms. If you do not agree, please do not use the service.

These Terms work alongside our Privacy Policy, our Data Processing Agreement, and our Sub-processors list. Where these Terms refer to data handling, the DPA and Privacy Policy are the operative documents.

1. The Service

What 360review is, and what we let you do with it.

360review is a leadership feedback tool. You (the “leader”) rate yourself on eight dimensions of leadership. You invite team members (“respondents”) to rate you anonymously on the same dimensions, plus three open-text prompts and one recommendation question. We aggregate the responses, generate a report comparing your self-rating to the team’s rating, and provide a personalised 90-day action plan based on the results.

Subject to these Terms and your payment of any applicable fees, we grant you a worldwide, non-exclusive, non-transferable licence to access and use the service for your own internal leadership development purposes.

2. Your Account

Who can sign up, and your responsibility for what happens on your account.

You must be at least 18 years old and capable of entering into a binding contract to create an account. You are responsible for keeping your login credentials secure and for any activity that occurs under your account. If you discover unauthorised access, please contact us promptly.

Respondents do not create accounts and do not log in. Their participation is anonymous by design, as set out in section 4 below and in the DPA.

3. Acceptable Use

The short list of don’ts.

You agree not to:

• Use the service to harass, threaten, or coerce any respondent, or to retaliate against a respondent for the feedback they provided
• Attempt to identify individual respondents by combining feedback data with information you obtain elsewhere
• Reverse-engineer, decompile, or attempt to extract source code from the service
• Use the service to send spam, distribute malware, or for any unlawful purpose
• Resell or sublicense the service to third parties without our written consent
• Use automated tools to scrape, harvest, or copy content from the service

We may suspend or terminate your access for violations of these rules, as set out in section 6.

4. Your Data and Content

You own your data. We process it only to provide the service to you.

All data you and your respondents submit to the service (your self-rating, respondent ratings, open-text feedback, account information) belongs to you. We process it on your behalf solely to provide the service to you, as described in our Data Processing Agreement. Your data is not added to any general training corpus, ours or any third party’s, and we do not use it to develop unrelated products.

Respondent identities are protected by structural design: no account creation, no name or email collected, a minimum five-respondent threshold before any data becomes visible to the leader, and a batched release of new responses in groups of three after that threshold is reached. The full mechanics are described in the DPA.

Your data is processed for as long as needed to provide the service to you. You can request deletion or export at any time, and we will respond within thirty days, as committed in the DPA.

5. Fees and Payment

One-time purchases. No subscriptions. No refunds.

Plans are sold as one-time purchases. There is no recurring subscription and no auto-renewal. The price you pay covers the plan you bought, for use as described at the time of purchase. You can purchase additional seats or upgrade to a larger plan at any time from your dashboard.

All fees are stated exclusive of any applicable taxes, duties, or similar government assessments. Where we are required to collect such amounts, they will be added to your invoice.

All sales are final. We do not offer refunds for purchases. If you have a billing question or believe a charge was made in error, please contact us and we will review it in good faith.

We may change our prices over time. Price changes apply to future purchases, not to plans you have already paid for.

6. Term and Termination

How long this lasts, and how it ends.

These Terms apply from the moment you create an account or make a purchase, and continue until your account is closed.

You may close your account at any time by contacting us. Closing your account ends your right to access the service but does not entitle you to a refund of any fees paid.

We may suspend or terminate your access if you materially breach these Terms, fail to pay an amount owed, or use the service in a way that creates legal risk for us or for other users. Where the breach is curable, we will give you a reasonable opportunity to cure it first.

On termination, your data is handled as set out in section 4 and the DPA. You may request deletion or export at any time; we will respond within thirty days.

7. Intellectual Property

Your data is yours. Our framework, methodology, and software are ours.

The 360review service, including the Mirror Model framework, the eight dimensions, the leadership archetypes, the software, documentation, design, and all related intellectual property, is owned by us and protected by copyright, trademark, and other applicable laws. We grant you the licence described in section 1; we do not transfer any ownership.

You retain all rights in the data and content you submit through the service. By using the service you grant us a limited licence to process that content solely as needed to provide the service to you, as described in the DPA.

If you choose to share feedback or suggestions about the service with us, you grant us the right to use that feedback to improve the service, without any obligation or compensation to you.

8. Service Availability

We aim for high availability; we do not promise a formal uptime guarantee.

We work to keep the service available and performing well, and we invest in the infrastructure needed to do so. We do not offer a formal service-level agreement as part of these Terms. Planned maintenance and unforeseen technical issues may occasionally affect availability.

If a sustained outage affects your ability to use the service, please contact us and we will work to resolve it.

9. Warranty Disclaimer

The service is provided as is, except where the law says otherwise.

The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

The report, the 90-day plan, and the archetype assignment are produced from the patterns we detect in the data submitted. They are intended as input for your own reflection and decision-making. They are not professional advice and should not be used as a substitute for the judgement of qualified professionals where that is appropriate.

This section does not limit any rights you have under applicable consumer protection or mandatory laws that cannot be waived by contract.

10. Limitation of Liability

The maximum we could owe you, in plain terms.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms or your use of the service, whether in contract, tort, or otherwise, is limited to the total amount you actually paid us for the service in the twelve months immediately before the event giving rise to the claim.

Neither party will be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption, even if the party has been advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for gross negligence, wilful misconduct, fraud, death or personal injury caused by negligence, or any other liability that mandatory law protects.

11. Indemnification

If we get sued because of how you used the service, you cover us. And vice versa.

You agree to defend and indemnify us against any third-party claim, loss, or expense (including reasonable legal fees) arising from your violation of these Terms, your misuse of the service, or your violation of any law or third-party right.

We will defend and indemnify you against any third-party claim that the service, when used as permitted by these Terms, infringes that third party’s intellectual property rights, up to the liability limit set out in section 10. We do not indemnify you for claims arising from your data, your content, your acceptable-use violations, or your modifications to the service.

12. Changes to These Terms

How we update these Terms and let you know.

We may update these Terms from time to time. When we do, we will post the updated version on this page and update the “Last updated” date at the top. Material changes will be communicated by email to the address on file for paid customers before the changes take effect.

Changes apply to your continued use of the service from the effective date. Plans you have already purchased remain governed by the Terms in force at the time of purchase, except for changes required by law.

13. Governing Law and Disputes

Which law applies, and how disputes are resolved.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Where you reside in the European Economic Area, the United Kingdom, or another jurisdiction whose mandatory consumer or data protection laws apply to your use of the service, those mandatory laws continue to apply notwithstanding the choice of law in this section.

Any dispute arising out of or relating to these Terms will first be attempted to be resolved informally by contacting us. If the dispute cannot be resolved within thirty days, the exclusive forum for resolution will be the state or federal courts located in Delaware, except where applicable law requires otherwise (including where you have non-waivable rights to bring proceedings in the courts of your country of residence).

Both parties agree that all communications, notices, and dispute resolution will be conducted in English. Where a translation of these Terms is provided for convenience, the English version controls in case of any conflict.

14. General

Entire agreement. These Terms, together with the Privacy Policy, the DPA, and any order form or plan-specific terms you have accepted, form the entire agreement between you and us regarding the service.

Assignment. You may not assign your rights or obligations under these Terms without our consent. We may assign them in connection with a merger, acquisition, reorganisation, or sale of substantially all our assets.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in effect.

No waiver. Our failure to enforce any right under these Terms is not a waiver of that right.

Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control, including natural disasters, acts of government, network failures, or third-party service outages.

15. Contact

Dunbar App Inc.

For questions about these Terms or any other legal matter, please use our contact form.